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Call 111 - When it is less urgent than 999
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Out of Hours


If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP Practice.

  • If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
  • Only call 111 direct if you cannot go online, or are advised to do so by the online service.

For the latest Covid-19 advice please visit

When The Surgery Is closed

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next


Due to pressures on the 111 service, during the hours of 8 am till 7:30pm on weekends only we have opened a direct patient line 01895 379302 which is able to help you with virtual consultations for urgent medical problems. If you have COVID symptoms please call 111 or visit for advice. For non COVID problems you can use this line and speak to a local GP for some advice.


There is significant pressure on the NHS at this time and we urge you to use the services responsibly.”  

Pharmacists are also highly qualified to give advice on many minor ailments and can offer over the counter medications. Please consider popping to the chemist for help and advice before using GP or urgent care services.

If you have run out of regular medication please remember that the pharmacists are able to issue you with an emergency supply until the practice is open and therefore please contact your pharmacist first.

If you need to see a GP when the surgery is closed please use our Out of Hours GP service 0300 130 3018, however it is important to remember that only really urgent calls should be made at night.

The nearest hospital with an Accident and Emergency department is Hillingdon Hospital. However, this is for emergencies only and not for general medical problems and advice. An Urgent Care Centre has now been set up within the A&E department. A minor injuries unit is available at Mount Vernon Hospital. 

Not sure where to go? Get more information and advice at the NHS choices website.

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