Patchs
Contact your GP online with Patchs
If you are unsure on the best option to meet your requirements, please ask the reception team for advice or more information. You may also find the advice or help you need in the 'Live Well' or 'Health A to Z' sections on the NHS website.
View our appointment times
GP & Emergency Appointments guidance (DOCX, 39KB)
111.nhs.uk
We run a total triage system for appointments. This improves efficiency and reduces waiting times. Our online system for requests is called PATCHS. Patients, once triaged, may also be given off-site appointments such as with the Same Day Urgent Care Service, Telephone appointments, ANP appointments or Extended Access Hub appointments (including evenings and weekend).
Same Day Urgent Care (SDUC)
This is part of our day to day running of the practice and patients may (when appropriate) expect to be booked F2F/telephone appointments at the SDUC also especially when we have reached capacity here at the surgery. The F2F appointments will be offered at Pembroke Centre, Pembroke Road, Ruislip, Middlesex, HA4 8NQ and The Civic Centre, Uxbridge.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
We offer home visits to patients who are housebound or too ill to attend the surgery.
If possible please try to come to surgery, as we can offer more comprehensive care here. However, if for medical reasons, you are unable to get to the surgery, please ring between 8.45am and 9.30am.
Children can nearly always be wrapped in a blanket and brought to the surgery, where there are better facilities for diagnosis and treatment.
We are always happy to give advice over the telephone, if you are unsure whether a visit is necessary.